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Overall FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for?
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  • Can iQX1 handle multiple business entities?

    Yes. iQX1 is built to support multi-entity organisations.

    Companies with multiple registered business entities can manage all entities within a single, centralised database, while administering different employee groups across the organisation.

    Package selection depends on how similar or different policies are across entities. Whether your policies are largely standardised or vary significantly, iQX1 provides the flexibility to configure and manage entity-specific rules efficiently within the same system.

  • What technology and security measures does iQX1 have in place?

    iQX1 is developed using secure Microsoft .NET and Angular frameworks and is hosted on Microsoft Azure (SEA region).

    To ensure high security standards:

    • Regular infrastructure vulnerability assessments are conducted
    • Annual penetration testing is performed on the application
    • Security best practices are continuously maintained by our infrastructure and engineering teams

    This ensures your data is protected and the platform remains reliable and compliant.

  • How many users can iQX1 support?

    iQX1 supports:

    • Unlimited business entities
    • Unlimited administrator users, at no additional cost

    Subscription fees are calculated based on the number of active (non-resigned) employees using the system, ensuring a fair and scalable pricing model as your organisation grows.

  • Can iQX1 be customised to meet unique business requirements?

    iQX1 comes with a comprehensive, enterprise-grade feature set designed around best practices, with extensive configuration options to support different organisational policies.

    For organisations with highly specific or unique requirements, custom development is available under the Enterprise package, allowing iQX1 to be tailored to meet specialised operational or business needs.

  • How long does it typically take to set up iQX1 and start using the system?

    iQX1 comes with standard configurations that are already pre-set to help companies get started quickly. Users can review these configurations against their own policies, make any necessary adjustments, and proceed to key in or import employee records to begin using the system. For organisations that prefer additional support, setup services can also be engaged to assist with configuration and data preparation, ensuring a smooth and efficient onboarding experience.

Enterprise HR FAQ

  • Can we customise employee profiles and the way employee data is captured?

    Yes. iQX1’s employee database is configurable, allowing organisations to create and manage custom fields based on the information they need to capture. This flexibility ensures companies can structure employee records to suit their operational, reporting, and compliance needs rather than being restricted to a fixed data model.

  • Does iQX1 provide reporting and dashboards for HR data analysis?

    Yes. iQX1 comes with a comprehensive reporting and dashboard tool that allows users to easily extract employee data and generate meaningful reports. Users can create dashboards with visual charts to analyse workforce trends, track key metrics, and support better management decision-making. The reporting tool also allows different data attributes to be grouped and analysed together, giving users a multi-dimensional view of employee information and progress, and greater flexibility in how insights are presented.

  • Can we manage internal communications such promotions, salary increments, or mass sent emails in iQX1?

    Yes. iQX1 includes features to create email templates to be mass sent as a form of communications to employees. HR can also generate letters and release e-letters to employees through automated functions within the platform to communicate with employees directly within the system. It comes with standard letter templates, and users can also create, customise, and save their own templates for future use, ensuring consistency and efficiency in HR communications.

  • Does iQX1 support reminders and tracking of important HR events?

    Yes. iQX1 allows organisations to set up important HR tasks and automated reminders for events such as employee confirmations, birthdays, and employment pass expiry dates. This helps HR teams stay on top of key milestones and reduces the risk of missing critical deadlines.

  • Is there an audit trail to track changes and transactions?

    Yes. iQX1 includes audit trail reports that capture the historical record of transactions and changes made within the system. This provides transparency, supports internal controls, and helps organisations meet governance and audit requirements.

Payroll FAQ

  • Is iQX1 payroll compliant with Singapore statutory requirements?

    Yes. iQX1 payroll is built to comply with Singapore statutory regulations and is designed to support organisations operating in the local regulatory environment. The system is structured to handle statutory payroll requirements accurately and reliably.

  • Can iQX1 manage payroll for multiple business entities?

    Yes. iQX1 allows payroll administrators to process payroll for multiple business entities within the same system all at the same time. Mass payroll entries and payroll runs can be managed efficiently across entities, making it easier for organisations with group structures to administer payroll centrally.

  • Does iQX1 provide standard payroll reports?

    Yes. iQX1 comes with a comprehensive set of standard payroll reports that support payroll processing, review, and reconciliation. These reports are designed to help payroll administrators work more efficiently and reduce manual effort.

  • Can different administrators have different payroll access rights?

    Yes. iQX1 includes access rights controls that allow organisations to define different levels of administrator access. This includes managing data visibility, assigning ownership of payroll processing functions, and controlling access to payroll reports, ensuring proper segregation of duties.

  • Will iQX1 support payroll for countries beyond Singapore?

    iQX1 payroll is currently designed to support Singapore statutory requirements. There are plans to expand its payroll capabilities to support additional countries as part of its roadmap, allowing organisations to scale their payroll operations as their regional footprint grows

Leave FAQs

Claims FAQs

Appraisal FAQs

  • Does iQX1 provide ready-to-use appraisal templates?

    Yes. iQX1 provides appraisal templates that organisations can use as a starting point. These templates are designed to support common appraisal structures, allowing companies to get started quickly while still having the flexibility to tailor the process to their needs.

  • Can we customise appraisal forms to match our performance framework?

    Yes. iQX1 allows organisations to configure appraisal forms by customising headers, sections, details, and questions. Companies can design both quantitative and qualitative sections within the same form, ensuring appraisal reviews are structured to support meaningful and balanced performance discussions.

  • Can iQX1 support different appraisal frequencies, such as monthly reviews?

    Yes. iQX1 appraisal forms can support up to 12-monthly appraisal cycles within a year, making it suitable for organisations that conduct more frequent performance check-ins, such as monthly or quarterly reviews, in addition to annual appraisals.

  • Does iQX1 support flexible and complex approval workflows?

    Yes. iQX1 supports unlimited approval workflow routing for appraisals. Organisations can configure approval flows based on their internal structure and review requirements, allowing appraisal submissions to be routed through the appropriate reviewers without system limitations.

  • Is the appraisal module integrated with the core HR platform?

    Yes. The appraisal module is fully integrated with the core iQX1 HR platform and leverages real-time employee information. This allows the system to automatically determine the appropriate appraisal form for each employee, reducing manual administration and ensuring accuracy across the appraisal process.

Pricing FAQs

  • How does the pricing structure work?

    iQX1 is available in Essential, Professional, and Enterprise packages. Organisations may choose between monthly advance billing or annual billing, with annual subscriptions enjoying a 20% discount. Users charged are based on the number of active (non-resigned) employees in the system, regardless of whether all or only selected modules are used. This ensures pricing remains simple, transparent, and scalable as your organisation grows.

  • How do we make payment when subscribing to iQX1?

    iQX1 subscriptions are made through the Microsoft Marketplace. Customers can select their preferred package and complete payment using the payment options available directly on the Microsoft Marketplace platform.

  • What currency is iQX1 charged in?

    iQX1 is charged in Singapore Dollars (SGD). The iQX1 team operates primarily from Singapore, and all billing is issued in SGD.

  • How is pricing determined for the Enterprise package?

    The iQX1 Enterprise package is priced based on the organisation’s specific requirements. Due to the nature of enterprise implementations, pricing is customised to reflect factors such as scale, configuration, and any specialised needs. Organisations interested in the Enterprise package are encouraged to contact the iQX1 team, who will work closely with you to understand your requirements and guide you through the process.

  • What happens if our headcount increases during an annual subscription?

    For customers on an annual subscription, iQX1 reserves the right to adjust charges based on the latest active headcount. If headcount increases during the subscription period, additional charges will be applied pro-rated for the remaining months of the annual term. For example, if an organisation subscribes to an annual plan for 50 employees from January to December, and headcount increases to 60 employees in June, iQX1 will issue an additional charge for the 10 additional employees from June to December.

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  • IQ Dynamics Pte Ltd

    351 Braddell Road,#04-04 Singapore 579713

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